Olympus Stylus 300 - No picture

[kkempke]

I've encountered a recent problem with this camera. I open the lens cover and the lens expands but I get no picture in the viewfinder. I've recharged the battery but it doesn't seem to help. What's going on?

[joejohnson]

I have the same problem with my Stylus 300. I wrote to Olympus service with my problem on Fri. 4/29 and just got a reply today, here is what they sent me.


We value you as an Olympus customer and appreciate the opportunity to assist you with this situation.

If the problem persists after inserting a different memory card, and pressing the LCD monitor on, we have included repair information below.

Thank you for contacting Olympus regarding our product repair service. We understand that a product failure is inconvenient so we work to make our repair process as easy for you as possible. Olympus repair service will bring the product back to full working functionality. We will also clean the product, make all necessary calibration adjustments, and apply product updates if applicable. We stand behind our quality workmanship by providing a six-month repair warranty.

The information below will help guide you through the product repair process:

Sending Your Product In For Service
1. Use the Product Repair Submission form (at the end of this e-mail) to document repair information.

2. Print two copies of the form. Keep one for your records.

3. Gather the following items to include with your product:
* The Product Repair Submission form (see below)
* Sample prints, digital files, audio tapes, or other applicable examples that demonstrate the product problem.
* For a warranty repair, please send a copy of your sales receipt/proof of purchase and a copy of the warranty card.

NOTE: Please do not include items that are not related to the problem, such as media cards, batteries, tapes, carrying case, etc.

4. Package your equipment carefully. Use a corrugated cardboard box and ample packing material (crumpled newspaper is not recommended). Do not
send your product in a letter envelope. We recommend that you insure your package. We also highly recommend that you choose a carrier that offers
package tracking or delivery confirmation. Please pack your product as safe and secure as possible. Olympus cannot be responsible for any damage
that may occur during the shipping process.

5. For the repair of your Olympus product in the United States, you can either ship or bring it to the following:

Olympus Imaging America Inc.
400 Rabro Drive
Hauppauge, NY 11788-4258

(800) 622-6372
Fax: (631) 881-6510
Monday-Friday, 9:00 a.m. to 5:00 p.m. Eastern Time

OR

Olympus Imaging America Inc.
10805 Holder Street Suite 170
Cypress, CA 90630-5145

(714) 503-5700
Fax: (714) 229-1652
Monday-Friday, 8:30 a.m. to 4:00 p.m. Pacific Time

We hope that you find our service experience to be professional and courteous. Please contact us if you have any questions. To speak with a
Customer Service representative, please call (800) 622-6372 Monday through Friday, 8:30 AM to 7:00 PM Eastern Time. To correspond with us via e-mail,
please send your message to: cpgwebmail@cs.olympus.com.


They also sent me a product submission form, if you would like one, just e-mail me and I will sent you a copy.

But, that being said. If anyone knows what's wrong and can be fixed without sending the camera back, that would be great.

Thanks.
Joe