Canon IXUS 800 IS - flash problems, need Advice

[Bakuteh]

I just bought a new IXUS 800 IS two weeks ago and have immediately encountered a problem when taking photogaphs with flash on. On auto record mode I took a number of indoor photographs which included a group photo. For some reason, part of the photo on the left was in the dark, like a partial "eclipse" effect. On another photo, the right was in "eclipse". When I tried to replicate this using similar situations, it did not recur. However yesterday while taking an indoor photo with similar settings of some people on a dinner table, the foreground (the dining table) was bright while the subjects at the table appear to be in a shadow. Could any wise member advice me the probable cause of this problem, or am I not using the right settings for this point-and-shoot camera? Many thanks in advance.

[ponder]

I'm not familiar with your SD700 IS, but when I had problems with my Canon 20D DSLR, I contacted Canon technical support and they responded within 24 hours. If I were you, I would email them and they will probably be able to tell you right away what your problem is with your camera. You can contact them at the following URL:
http://www.usa.canon.com/consumer/co...ontactCanonAct

Good luck!

Ponder

[Bakuteh]

Thanks for the link. I did as you advised and got a prompt reply from Canon. For IXUS owners who encounter the same problem with flash, I was told to reset all settings in the Settings tab under Menu mode and this remedy appears to be working.

Many thanks for your advice and to the ppl at Canon USA. I am certainly impressed by their response and concern.